Ontario: 909. 390. 1313
Hesperia: 760. 981. 1069
Frequently Asked Questions
At Wings Speech and Language Center we’re committed to providing our community of patients with answers to all of their speech queries and requests. We’ve pulled some of the most frequently asked questions and compiled them all into one place. Should you have any other questions that we may have missed, contact us, and speak with one of our staff members today.
What age group do you serve?
Wings Speech and Language specializes in pediatric speech and language therapy. We serve infants and toddlers (10 months-3 years), school age children (4-17) and young adults (18+).
How do I know if my child needs speech services?
If you feel your child is not reaching their speech milestones, speak to your child's pediatrition about what is considered within normal range and ask to schedule an evaluation. If your child is approved for speech services by one of our accepted insurance providers, you can ask for a referral to our facility.
What forms of payment do you accept?
For your convenience, we accept Visa, Master Card, and American Express. You can also keep a credit card on file to be charged after your child has completed their session.
Unfortunately, we do not accept cash payments. For the safety of our front office staff, we do not keep cash on the clinic premises.
How do I cancel my child's appointment?
We understand "life happens" - children get sick, family emergencies occur, fun events arise! If your child needs to miss their appointment, you must call and inform our office staff. We ask that you give us as much notice as possible (24 hours is preferable) -allowing another child to use your time slot for that day. We will also assist you with scheduling a makeup appointment. If you forget to call and cancel your appointment a No Show Fee of $25 will be applied to your account. NEVER attempt to cancel an appointment through our social media accounts as this is not an approved forum to communicate scheduling needs.
What is Wings attendance policy?
For therapy to be successful for your child, maintaining a positive attendance record is essential. If your child cannot make their appointment time, we encourage you to set a makeup appointment as soon as possible by calling our office team. You are welcome to schedule an appointment with one of our skilled Makeup Therapists or to see your child's primary therapist during an appointment vacancy or on a makeup Saturday. Frequent absences or cancelations can result in your child losing their placement with their preferred therapist or being removed as a client. We will let you know if your child's attendance is falling below the required 90%.
What if my child's therapist has to cancel our appointment?
Our Speech Therapists are superhuman, however, they can get sick or run into emergencies just like the rest of us. In the event your child's therapist will be out for their regularly scheduled appointment, we will contact you as soon as possible to help arrange for a makeup appointment. You may be given the option to see another available speech therapist or to see your primary therapist on a makeup Saturday.
How do holidays affect therapy sessions?
Wings Speech remains open during several holidays to ensure your child is getting consistent therapy. We also incorporate major holidays into the therapy experience adding more depth to your child's communication goals! If the clinic will be closed for your regularly scheduled appointment, we will contact you well before closure to schedule a makeup appointment. Keep in communication with your child's therapist and refer to the clinic calendar to know when closures will be occurring.
Will I be allowed to attend my child's therapy session?
Every child is different and requires different forms of care. In your initial appointment with your child's therapist, you will be invited into the therapy room to go over their speech goals and to get better acquainted. Following appointments may require you to stay in session until your child is comfortable with their therapist. However, after a time, it is important for your child to transition to our one-on-one therapy model to have an effective session. This can be a hard transition but is important for success and growth. We will always keep you informed as your child progresses through their speech sessions.
How will I know what my child did during their speech session?
We want to ensure parents and guardians are involved in the therapy process- this is critical to expanding communication! You will be invited into the therapy room during the last ten minutes of the session to discuss what goals were covered that day, what activities your child participated in, discussions about the home program, and to address any concerns or questions you may have.